Pieute FAQs
What is your returns policy?
If the goods have not been worn/torn or and are not sale items simply send them back to our warehouse. Include your details and the order number and the reason for returning and we will process a refund for the goods purchased upon return. Must be within 30 days of purchase.
I ordered a top full price and now it’s on sale. Can I still return it?
If an item has been purchased at full price and has since been reduced in price and it’s still within the 30 days we will refund you at the sale price.
What is your returns policy on sale goods?
We do not offer refunds on sale items.
What should I do if I’ve ordered the wrong size?
Send us a wee email to support@pieute.scot with your order information and we will discuss options from there.
What material are your t-shirts made from?
100% Organic Cotton
What material are your hoodies made from?
100% Organic Cotton
When did Pieute start?
2012
Where is your shop?
12 Candlemaker Row Edinburgh Scotland
What are your opening hours?
These vary throughout the year so have a wee look at our hours through google as we update them regularly
Do you offer a student discount?
No
I can’t find my size online. What should I do?
We are most likely out of stock of that size but you could always send us a wee email to support@pieute.scot and we can see if there are any in the shop for you.
Do you ship worldwide?
We do ship worldwide but unfortunately due to certain custom regulations on their part we are unable to ship to Russia
Do you have a contact number?
No
Do you offer free postage?
Free postage over £100
I’ve received the wrong product. What should I do?
Send us a wee email to support@pieute.scot with your order information and we will discuss options from there.
My order hasn’t arrived. What should I do?
You should have been sent a tracking number via email if it was sent out via post. Follow the instructions there and you should be able to track down you order. If you are still unable to find it, then send us a wee email to support@pieute.scot with your order information and we will discuss options from there.
Are your products sustainable?
Yes
What temperature should I wash my garments at?
30 degrees
I washed my jumper, and it shrunk. What should I do?
Give it to a smaller person
I washed my t-shirt, and it shrunk. What should I do?
Read the answer above
Do you have different sizes of hats?
No…for now
What features in your newsletter?
Sale information, pre-sale dates, competitions, all the fun stuff
How do I unsubscribe?
Go onto your email from us and hit unsubscribe
How do I subscribe to the newsletter?
Head to our homepage www.pieute.scot and scroll down until you find the subscribe bar
How does the Fatboy patch attach?
Sew it
What courier do you use?
Royal Mail, Farr Out Cargo Bikes, and several other larger courier companies for bigger parcels and/or international orders (DHL/Parcel Force etc)
How long does delivery take?
From the point of order, we would aim to have the goods to you within 3 – 5 working days
Can I pay for express shipping?
It depends entirely on the product and the destination
Are orders sent with a tracking number?
Unless they are sent via Cargo Bike then yes, all delivery orders have tracking information
Will I have to sign for my package?
No but you will have to be in for the parcel if it does not fit through your letterbox
Where is my order?
You should have a tracking number sent to you via email follow this, if you are still having difficulty or your order was sent via cargo bike or is a local pick then please email support@pieute.scot
Where do I find my tracking information?
In your emails
Can I pay with PayPal?
Yes
Do you accept Mastercard?
Yes
Do you accept Amex?
Yes